As consumer brands continue to raise the bar on what constitutes an “average” digital experience, they’ve effectively reset consumers’ expectations for all digital experiences. Your healthcare company’s included. One thing…
In their One Question for UpTop Health video series, UpTop Health experts discuss the top two things that payers should be doing right now to prepare for the new mandated standard.
Download our Interoperability Guide and learn the architecture and major requirements to meet the CMS-9115-F standard.
Your healthcare company is expert at managing an enormous amount of data. After all, your business operations depends on your ability to accurately process and track thousands of patients’ clinical…
In their One Question for UpTop Health video series, UpTop Health experts discuss why the program manager is the liaison you need.
Everyone can agree that a good user experience (UX) is a positive thing. But convincing colleagues and decision-makers on the “what and how” to go about it is a totally…
When it comes to digital healthcare experiences, consumers have increasingly high expectations. The consumer market has trained your members to see convenience, self-service, efficiency, and reduced effort as table stakes….
Download our worksheet to optimize your customer’s experience by prioritizing which KPIs are critical to your business success.
As a customer experience (CX) professional in the healthcare industry, best-in-class healthcare consumer experiences are your primary objective. And whether your background is in self-serve digital experiences or customer service…
In a digital-first world, your healthcare company is increasingly tech-driven. And as you deliver more and more of your services digitally, you rely on a progressively complex web of back-end…
As a customer experience (CX) professional in the healthcare space, you are obsessed with creating the best possible interactions for your customers. It’s what motivates and energizes you — and…
In their One Question for UpTop Health video series, UpTop Health experts discuss the key to assembling the right team.
