Any digital transformation initiative that doesn’t take the user experience (UX) into account is setting itself up for failure. Without a clear user workflow, there is no way to achieve…
Consumers like instant gratification, and it’s no different when it comes to customer service. Imagine the last time you were on the phone with your insurance company or your cable…
As a healthcare executive, you’re always looking for ways to amp up innovation and identify next-level digital solutions for your organization. As a result, you’re probably already familiar with the…
Most people think of user experience (UX) in terms of a digital experience’s final design — how a website or app looks, feels, and behaves. But great UX always begins…
Your healthcare company is expert at managing an enormous amount of data. After all, your business operations depends on your ability to accurately process and track thousands of patients’ clinical…
As consumer brands continue to raise the bar on what constitutes an “average” digital experience, they’ve effectively reset consumers’ expectations for all digital experiences. Your healthcare company’s included. One thing…
Everyone can agree that a good user experience (UX) is a positive thing. But convincing colleagues and decision-makers on the “what and how” to go about it is a totally…
When it comes to digital healthcare experiences, consumers have increasingly high expectations. The consumer market has trained your members to see convenience, self-service, efficiency, and reduced effort as table stakes….
As a customer experience (CX) professional in the healthcare industry, best-in-class healthcare consumer experiences are your primary objective. And whether your background is in self-serve digital experiences or customer service…
In a digital-first world, your healthcare company is increasingly tech-driven. And as you deliver more and more of your services digitally, you rely on a progressively complex web of back-end…
As a customer experience (CX) professional in the healthcare space, you are obsessed with creating the best possible interactions for your customers. It’s what motivates and energizes you — and…
Reinforcing Effective Cross-Functional Communication Regardless of the size of your organization, effective cross-functional communication is vital to ensuring your departments can work together as a cohesive unit. It can be…
