One of the major recent changes in telemedicine is that healthcare providers are actually being reimbursed for telemedicine services. Knowing this makes it a lot easier for providers to invest…
When embarking on a complex digital project in healthcare, it’s difficult to imagine the end product when you’re still on the starting line. That’s where prototyping shines. It reduces the…
Healthcare patients today have countless options to choose from. Payers and providers looking to build long term relationships with their consumers need to offer them a digital experience that’s a…
Complex problems require big solutions, and big solutions require bold ideas. A concern that we often hear from our clients is that their internal teams approach design incrementally. It can…
Healthcare digital projects are not standalone entities. They connect with other parts of the organization on technical, procedural, and communication levels. It’s easy to overlook these interdependencies when planning a…
A major challenge that many healthcare organizations struggle with is identifying and defining the specific problems that they’re trying to solve. Until you’ve done so, you’re going to have trouble…
Healthcare organizations hope to acquire long-term patients and customers. However, fierce competition in the industry today means patients and customers are increasingly likely to have short-term, transactional relationships with payers…
Healthcare websites and member portals are unfailingly complex. With everything from provider listings and plan details to claims information and personal health records, each site visitor must wade through a…
Self-service has become a major consumer trend in the past several years. In fact, 67% of customers prefer to use self-service options instead of speaking with a company representative to…
Think back to the last really frustrating digital user experience you encountered. Whether you were making a purchase, booking an appointment, submitting documentation, or something else, you likely struggled to…
Your healthcare organization is powered by digital technology. It’s at the heart of how you manage claims, communicate with members, and negotiate with healthcare providers. It follows, then, that your…
“There’s an app for that.” It’s been more than a decade since Apple trademarked the catchy slogan that signaled the arrival of the age of the app. These days, mobile…
