Self-service has become a major consumer trend in the past several years. In fact, 67% of customers prefer to use self-service options instead of speaking with a company representative to…
Design Thinking Series: Part 1 Think back to the last really frustrating digital user experience you encountered. Whether you were making a purchase, booking an appointment, submitting documentation, or something…
Your healthcare organization is powered by digital technology. It’s at the heart of how you manage claims, communicate with members, and negotiate with healthcare providers. It follows, then, that your…
“There’s an app for that.” It’s been more than a decade since Apple trademarked the catchy slogan that signaled the arrival of the age of the app. These days, mobile…
Healthcare organizations are known for their complexity. That includes everything from the regulations they must follow and the technology systems they utilize to the services they provide. Which means that…
Healthcare organizations are complex and interconnected. So it stands to reason that most healthcare digital projects follow the same pattern. Which means it can often be hard to discern the…
Forward-thinking healthcare organizations are always looking for ways to step up their game and drive new growth. But the truth is, if yours is like many healthcare companies, identifying opportunities…
How long ago did you last put down your cell phone? For about half of you — the ones reading this on a mobile device — that’s a trick question….
If yours is like many healthcare organizations, improving your customer experience (CX) is a top priority. After all, every customer interaction — from navigating your member portal to calling a…
Over the past year, COVID-19 forced many healthcare organizations to transition abruptly to remote work. While the technology exists to support virtual teamwork, many businesses have struggled to collaborate effectively…
Consumers have come to expect the same level of sophistication in their healthcare digital experiences as they encounter in their banking, shopping, entertainment, and social apps. Unfortunately, the healthcare industry…
UX design plays a vital role in the overall success of your healthcare website or application. It’s not uncommon then that companies put a large number of resources into developing…
