In their UX Roundtable video series, the UpTop Health UX team discuss how each would define CX vs. UX.
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Healthcare organizations are complex and interconnected. So it stands to reason that most healthcare digital projects follow the same pattern. Which means it can often be hard to discern the…
Forward-thinking healthcare organizations are always looking for ways to step up their game and drive new growth. But the truth is, if yours is like many healthcare companies, identifying opportunities…
In their UX Roundtable video series, the UpTop Health UX team discuss great examples of UX.
How long ago did you last put down your cell phone? For about half of you — the ones reading this on a mobile device — that’s a trick question….
In their One Question for UpTop Health video series, UpTop Health experts discuss the benefits of using UpTop’s eight to ten week strategy sprint.
If yours is like many healthcare organizations, improving your customer experience (CX) is a top priority. After all, every customer interaction — from navigating your member portal to calling a…
In their One Question for UpTop Health video series, UpTop Health experts discuss the three biggest obstacles to running a successful remote design thinking workshop.
Over the past year, COVID-19 forced many healthcare organizations to transition abruptly to remote work. While the technology exists to support virtual teamwork, many businesses have struggled to collaborate effectively…
In their UX Roundtable video series, the UpTop Health UX team discuss Journey Mapping.
Consumers have come to expect the same level of sophistication in their healthcare digital experiences as they encounter in their banking, shopping, entertainment, and social apps. Unfortunately, the healthcare industry…
