Your healthcare organization is powered by digital technology. It’s at the heart of how you manage claims, communicate with members, and negotiate with healthcare providers. It follows, then, that your…
“There’s an app for that.” It’s been more than a decade since Apple trademarked the catchy slogan that signaled the arrival of the age of the app. These days, mobile…
In their One Question for UpTop Health video series, UpTop Health experts discuss examples of “Aha” moments during journey mapping.
Healthcare organizations are known for their complexity. That includes everything from the regulations they must follow and the technology systems they utilize to the services they provide. Which means that…
In their UX Roundtable video series, the UpTop Health UX team discuss how each would define CX vs. UX.
Use this rubric to accurately define your project’s scope. Download our worksheet to get started!
Healthcare organizations are complex and interconnected. So it stands to reason that most healthcare digital projects follow the same pattern. Which means it can often be hard to discern the…
Forward-thinking healthcare organizations are always looking for ways to step up their game and drive new growth. But the truth is, if yours is like many healthcare companies, identifying opportunities…
In their UX Roundtable video series, the UpTop Health UX team discuss great examples of UX.
How long ago did you last put down your cell phone? For about half of you — the ones reading this on a mobile device — that’s a trick question….
In their One Question for UpTop Health video series, UpTop Health experts discuss the benefits of using UpTop’s eight to ten week strategy sprint.
If yours is like many healthcare organizations, improving your customer experience (CX) is a top priority. After all, every customer interaction — from navigating your member portal to calling a…
