Download our design thinking guide, Define the Problem, to follow our detailed process and get to the root of the problems that need solving.
A major challenge that many healthcare organizations struggle with is identifying and defining the specific problems that they’re trying to solve. Until you’ve done so, you’re going to have trouble…
Healthcare organizations hope to acquire long-term patients and customers. However, fierce competition in the industry today means patients and customers are increasingly likely to have short-term, transactional relationships with payers…
In their One Question for UpTop Health video series, UpTop Health experts discuss what is next level search.
Healthcare websites and member portals are unfailingly complex. With everything from provider listings and plan details to claims information and personal health records, each site visitor must wade through a…
In their UX Roundtable video series, the UpTop Health UX team discuss design resources which have inspired them.
Watch the Video Replay of our May 13th Webinar Journey mapping is a collaborative exercise that enables your team to develop empathy for your users by viewing the patient journey…
In their One Question for UpTop Health video series, UpTop Health experts discuss real world examples of design that allowed users to help themselves.
Self-service has become a major consumer trend in the past several years. In fact, 67% of customers prefer to use self-service options instead of speaking with a company representative to…
In their UX Roundtable video series, the UpTop Health UX team discuss how design thinking has made an impact on them.
The first step in design thinking is expressing empathy for your users. Our guides and worksheets will help you perform the necessary research in this empathy phase.
Think back to the last really frustrating digital user experience you encountered. Whether you were making a purchase, booking an appointment, submitting documentation, or something else, you likely struggled to…