The user’s digital experience in healthcare has long been subpar. Use this A-to-Z guide to begin journey mapping and develop a deeper understanding of your users.
You’ve finished your healthcare customer journey map, now learn how to turn the insights you learned into opportunities.
A healthcare customer journey map may be completed, but its work is never really done. Like your healthcare customer personas themselves, journey maps are living documents you should refer back…
While defining the right problem to solve is one of the most important steps you can take, deciding on the right solution is equally as important. Join us for our free webinar where you’ll learn how to take your completed journey map and turn the insights you discovered into solutions.
One of the major recent changes in telemedicine is that healthcare providers are actually being reimbursed for telemedicine services. Knowing this makes it a lot easier for providers to invest…
Review our collection of useful tips that cover preparation, building and testing your prototype. Download our FREE guide here.
When embarking on a complex digital project in healthcare, it’s difficult to imagine the end product when you’re still on the starting line. That’s where prototyping shines. It reduces the…
Healthcare patients today have countless options to choose from. Payers and providers looking to build long term relationships with their consumers need to offer them a digital experience that’s a…
Download our design thinking guide, Ideation, to try out our methods & process to see how they’ll help you generate solutions.
Complex problems require big solutions, and big solutions require bold ideas. A concern that we often hear from our clients is that their internal teams approach design incrementally. It can…
Watch the Video Replay of our June 30th Webinar The digital side of healthcare brings with it problems that are often large, sometimes ambiguous, and almost always complex. It can…
Healthcare digital projects are not standalone entities. They connect with other parts of the organization on technical, procedural, and communication levels. It’s easy to overlook these interdependencies when planning a…
