You’ve finished your healthcare customer journey map, now learn how to turn the insights you learned into opportunities.
A healthcare customer journey map may be completed, but its work is never really done. Like your healthcare customer personas themselves, journey maps are living documents you should refer back…
One of the major recent changes in telemedicine is that healthcare providers are actually being reimbursed for telemedicine services. Knowing this makes it a lot easier for providers to invest…
Review our collection of useful tips that cover preparation, building and testing your prototype. Download our FREE guide here.
When embarking on a complex digital project in healthcare, it’s difficult to imagine the end product when you’re still on the starting line. That’s where prototyping shines. It reduces the…
Healthcare patients today have countless options to choose from. Payers and providers looking to build long term relationships with their consumers need to offer them a digital experience that’s a…
Download our design thinking guide, Ideation, to try out our methods & process to see how they’ll help you generate solutions.
Complex problems require big solutions, and big solutions require bold ideas. A concern that we often hear from our clients is that their internal teams approach design incrementally. It can…
Healthcare digital projects are not standalone entities. They connect with other parts of the organization on technical, procedural, and communication levels. It’s easy to overlook these interdependencies when planning a…
Download our design thinking guide, Define the Problem, to follow our detailed process and get to the root of the problems that need solving.
A major challenge that many healthcare organizations struggle with is identifying and defining the specific problems that they’re trying to solve. Until you’ve done so, you’re going to have trouble…
Healthcare organizations hope to acquire long-term patients and customers. However, fierce competition in the industry today means patients and customers are increasingly likely to have short-term, transactional relationships with payers…
