As a customer experience (CX) professional in the healthcare industry, best-in-class healthcare consumer experiences are your primary objective. And whether your background is in self-serve digital experiences or customer service…
In a digital-first world, your healthcare company is increasingly tech-driven. And as you deliver more and more of your services digitally, you rely on a progressively complex web of back-end…
As a customer experience (CX) professional in the healthcare space, you are obsessed with creating the best possible interactions for your customers. It’s what motivates and energizes you — and…
In their One Question for UpTop Health video series, UpTop Health experts discuss the key to assembling the right team.
Reinforcing Effective Cross-Functional Communication Regardless of the size of your organization, effective cross-functional communication is vital to ensuring your departments can work together as a cohesive unit. It can be…
In their One Question for UpTop Health video series, UpTop Health experts discuss which of the four components is most important to create empathetic UX design.
Your healthcare company works hard to earn (and keep) the trust of its prospects and customers. That’s because you understand that trust is the essential glue holding your business together….
We’ve put together flash cards of low-risk, proven hacks that we use regularly during projects to help inspire and spur innovation across your organization.
When it comes to digital innovation, many healthcare organizations know they are behind the curve. Yet they struggle to turn the tides of their internal culture and lay the groundwork…
The healthcare industry is in a state of flux. Digital giants like Amazon are entering the space and shaking it up in the process. Long-established businesses know they must innovate…
In their One Question for UpTop Health video series, UpTop Health experts discuss how an API integration can enhance a project’s overall UX.
Integrations with 3rd party services is a great way to provide additional value to your users for little or no extra cost: use Google Maps to give users visual representation…