Most people think of user experience (UX) in terms of a digital experience’s final design — how a website or app looks, feels, and behaves. But great UX always begins…
As consumer brands continue to raise the bar on what constitutes an “average” digital experience, they’ve effectively reset consumers’ expectations for all digital experiences. Your healthcare company’s included. One thing…
Your healthcare company is expert at managing an enormous amount of data. After all, your business operations depends on your ability to accurately process and track thousands of patients’ clinical…
Everyone can agree that a good user experience (UX) is a positive thing. But convincing colleagues and decision-makers on the “what and how” to go about it is a totally…
When it comes to digital healthcare experiences, consumers have increasingly high expectations. The consumer market has trained your members to see convenience, self-service, efficiency, and reduced effort as table stakes….
As a customer experience (CX) professional in the healthcare industry, best-in-class healthcare consumer experiences are your primary objective. And whether your background is in self-serve digital experiences or customer service…
In a digital-first world, your healthcare company is increasingly tech-driven. And as you deliver more and more of your services digitally, you rely on a progressively complex web of back-end…
As a customer experience (CX) professional in the healthcare space, you are obsessed with creating the best possible interactions for your customers. It’s what motivates and energizes you — and…
Reinforcing Effective Cross-Functional Communication Regardless of the size of your organization, effective cross-functional communication is vital to ensuring your departments can work together as a cohesive unit. It can be…
Your healthcare company works hard to earn (and keep) the trust of its prospects and customers. That’s because you understand that trust is the essential glue holding your business together….
When it comes to digital innovation, many healthcare organizations know they are behind the curve. Yet they struggle to turn the tides of their internal culture and lay the groundwork…
The healthcare industry is in a state of flux. Digital giants like Amazon are entering the space and shaking it up in the process. Long-established businesses know they must innovate…