Forward-thinking healthcare organizations are always looking for ways to step up their game and drive new growth. But the truth is, if yours is like many healthcare companies, identifying opportunities…
How long ago did you last put down your cell phone? For about half of you — the ones reading this on a mobile device — that’s a trick question….
If yours is like many healthcare organizations, improving your customer experience (CX) is a top priority. After all, every customer interaction — from navigating your member portal to calling a…
Over the past year, COVID-19 forced many healthcare organizations to transition abruptly to remote work. While the technology exists to support virtual teamwork, many businesses have struggled to collaborate effectively…
Consumers have come to expect the same level of sophistication in their healthcare digital experiences as they encounter in their banking, shopping, entertainment, and social apps. Unfortunately, the healthcare industry…
UX design plays a vital role in the overall success of your healthcare website or application. It’s not uncommon then that companies put a large number of resources into developing…
Design systems can be critical when it comes to managing — and growing — your healthcare company’s digital products and experiences. These centralized resources enable your team to build and…
The healthcare industry is in the throes of digital transformation. And your firm, like so many others, is working hard to get ahead of the curve. You are actively investing…
In April of 2020, the Centers for Medicare and Medicaid Services issued the Interoperability and Patient Access final rule (CMS-9115-F). As part of the federal government’s MyHealthEData initiative, the new…
Any digital transformation initiative that doesn’t take the user experience (UX) into account is setting itself up for failure. Without a clear user workflow, there is no way to achieve…
Consumers like instant gratification, and it’s no different when it comes to customer service. Imagine the last time you were on the phone with your insurance company or your cable…
As a healthcare executive, you’re always looking for ways to amp up innovation and identify next-level digital solutions for your organization. As a result, you’re probably already familiar with the…